Systems Engineer

Job Summary

We are seeking a Systems Engineer with 2 to 5 years of experience to join our team. The ideal candidate will have mandatory technical skills in Service Desk - UAM and preferably domain experience in Property & Casualty Insurance. This hybrid role requires day shift work with no travel required. The candidate will play a crucial role in ensuring the smooth operation of our systems and contribute to the overall success of our projects.

Responsibilities

• Provide technical support and troubleshooting for Service Desk
• UAM related issues.
• Oversee the implementation and maintenance of system configurations.
• Ensure the security and integrity of user access management systems.
• Collaborate with cross-functional teams to identify and resolve system issues.
• Monitor system performance and make recommendations for improvements.
• Develop and maintain documentation for system processes and procedures.
• Assist in the planning and execution of system upgrades and migrations.
• Conduct regular system audits to ensure compliance with company policies.
• Provide training and support to end-users on system functionalities.
• Participate in the development of disaster recovery plans and procedures.
• Analyze system logs and identify potential issues before they become problems.
• Work closely with the Property & Casualty Insurance domain team to ensure system alignment with business needs.
• Contribute to the continuous improvement of system operations and processes.
  
  

Qualifications

• Possess strong technical skills in Service Desk
• UAM.
• Have a good understanding of Property & Casualty Insurance domain.
• Demonstrate excellent troubleshooting and problem-solving abilities.
• Exhibit strong communication and collaboration skills.
• Show proficiency in system documentation and process development.
• Have experience in system upgrades and migrations.
• Display knowledge of system security and compliance requirements.
• Be capable of conducting system audits and performance monitoring.
• Provide effective training and support to end-users.
• Contribute to disaster recovery planning and execution.
• Analyze system logs for proactive issue resolution.
• Align system operations with business needs.
• Continuously improve system processes and operations.
  
  

Certifications Required

Certified Service Desk Manager (CSDM) ITIL Foundation Certification