Systems Engineer
Tahche Careers
Date: 1 day ago
City: Cebu City
Contract type: Full time
Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.
As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.
This is a full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
Duties And Responsibilities
As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.
This is a full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
Duties And Responsibilities
- Monitor escalated service tickets, ensuring timely escalation and resolution
- Managing diverse computing environments across a variety of business clients
- Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
- Perform rapid analysis of workstation/server incidents to determine root causes
- Provide consulting to clients on certain applications, best practices, and general computing processes
- Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures
- Utilize software tools and vendor-specific utilities to expedite incident resolution
- Resolution of incidents related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Networked Printer Issues
- At least 5 years of relevant experience as a Systems Engineer
- Strong background in desktop and server support
- Proven experience in troubleshooting network configurations and hardware issues
- Expertise in Microsoft Server and Workstation technologies
- Ability to follow documented processes while escalating unclarified variables to management
- Excellent customer service skills with a problem-solving mindset
- Strong prioritization and task coordination skills
- Experience with Terminal Services & Citrix
- Experience with monitoring and remote management tools
- Experience with VMWare
- Experience with Microsoft Exchange/Office 365
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