System Support Analyst I (Banking: Client Support - L2)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Business Administration

Travel Percentage

0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?

Role location

2305 Ecoplaza Building, Chino Roces Ave, Makati, 1231 Metro Manila | Hybrid (three days in-office, two days virtual)

What You Will Be Doing

• Problem Resolution~Interface with internal clients, vendors, managers, IT, and Product Development teams to resolve issues
• Analysis and Documentation~Analyze problems, document resolutions, communicate outcomes, and conduct follow-ups. Escalate issues to appropriate teams when necessary
• Policy Documentation~Assist in documenting current policies and procedures
• Cross-Functional Representation~Represent the team on cross-functional teams for production, support, and development activities
• Specialty Production Processing~Perform specialized production processing tasks
• Solution Delivery~Interact with internal departments to deliver effective solutions
• Data Interpretation~Interpret and present data and conclusions to management as needed
• Methodology Improvement~Enhance methodologies used in job functions
• Additional Duties~Perform other related duties as assigned
  
  

What You Will Need

• Shift Flexibility~Willingness to work night shifts and shift schedules as needed
• Client Interaction~Confidence in interacting with clients as a Level 2 support, with excellent communication skills
• Technical Support Experience~Solid experience in Technical Support (Service Desk), particularly in supporting banking issues related to Digital Banking and Mobile Banking
• Troubleshooting Skills~Intermediate technical troubleshooting skills, especially in browser and mobile phone troubleshooting
• Application Development Knowledge~Understanding of basic principles, processes, phases, and roles of application development methodologies
• Product Knowledge~Demonstrated knowledge of company products and services
• Analytical Skills~Excellent analytical, problem-solving, and time management skills
• Task Management~Ability to successfully manage multiple concurrent tasks
• Communication Skills~Excellent verbal and written communication skills for technical and non-technical audiences at various organizational levels (executive, management, individual contributors)
• Team Environment~Ability to thrive in a fast-paced, high-stress team environment
• Independence~Ability to work independently with intuitive prioritization of assignments
• Dependability~Must be dependable and able to meet and fulfill obligations
• Customer Service~Excellent customer service skills that build high levels of satisfaction for internal and external customers
• Knowledge Sharing~Willingly share relevant technical and industry knowledge and expertise with other resources
• Flexibility~Highly flexible and adaptable to changing priorities
• Attention to Detail~Extremely detail-oriented and thorough in completing tasks
• Responsibility~Willingness to take on responsibilities and challenges
  
  

What We Offer

At FIS, we hire the best. In return, you receive exceptional benefits including~

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits
  
  

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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