System Integration Analyst

Jollibee Group


Date: 3 weeks ago
City: Pasig City
Contract type: Full time
Title: System Integration Analyst

Systems Integration Analyst

The Systems Integration Analyst plays a pivotal role in leading and supporting the execution of Restaurant Systems projects and technology initiatives. This role ensures that all systems, tools, and processes are well-documented, tested, and aligned with operational goals. A key enabler of transformation, the role integrates project management discipline with systems thinking, test management, and process documentation.

Key Responsibilities

Project & Program Management

  • Lead and manage cross-functional projects, ensuring timelines, deliverables, and KPIs are met.
  • Develop project plans, trackers, risk logs, and documentation to monitor progress and mitigate risks.
  • Coordinate with internal teams and external vendors for project implementation.

Systems Design, Integration & Quality Assurance

  • Collaborate in designing, testing, and standardizing store-level systems and tools to enhance operational execution.
  • Partner with IT and vendors to roll out new technologies, evaluate hardware/software solutions, and address technical issues.
  • Ensure all technology initiatives are scalable and aligned with store operations and strategic goals.
  • Plan, design, and execute system integration tests, UAT, and regression testing across multiple platforms.
  • Identify, document, and resolve system defects; coordinate with BT, QA, and store teams to validate functionality.
  • Maintain comprehensive documentation including SOPs, process flows, test scripts, and traceability matrices to support consistent implementation and system reliability.

Stakeholder Communication & Enablement

  • Engage key stakeholders (Ops, BT, QM, Training, etc.) to align systems and project initiatives.
  • Support training and capability-building efforts through documentation, demos, and knowledge sharing.

Job Qualifications

  • Bachelor’s Degree in Information Technology (IT), Computer Science, or a related field.
  • At least 2 years of experience in project management, system testing (integration and UAT), and process improvement.
  • Strong analytical, documentation, and quality assurance skills.
  • Detail-oriented with a systematic approach to troubleshooting and defect resolution.
  • Willingness to be assigned to Ortigas, Pasig (hybrid setup).

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