System and Network Administrator
Dermorepubliq Corporation
Date: 9 hours ago
City: Quezon City
Contract type: Full time
Job Title: System and Network Administrator
Department: Information Technology
Work Set Up: Hybrid
Reports To: Business Applications Lead
Job Summary
The Network and System Administrator is responsible for managing, monitoring, and maintaining the organizations computer networks and systems. This role ensures optimal performance, security, and availability of IT infrastructure, including servers, networks, storage, and cloud environments. The administrator also provides technical support, troubleshooting, and implements improvements to keep systems up to date and aligned with business needs.
Key Responsibilities
Help Desk and Technical Support
Education
Technical Skills:
Department: Information Technology
Work Set Up: Hybrid
Reports To: Business Applications Lead
Job Summary
The Network and System Administrator is responsible for managing, monitoring, and maintaining the organizations computer networks and systems. This role ensures optimal performance, security, and availability of IT infrastructure, including servers, networks, storage, and cloud environments. The administrator also provides technical support, troubleshooting, and implements improvements to keep systems up to date and aligned with business needs.
Key Responsibilities
Help Desk and Technical Support
- Serve as the primary contact for help desk tickets, addressing basic technical issues and escalating complex ones as needed.
- Provide first-level support for software, hardware, and network connectivity issues.
- Provide Tier 2/3 technical support to end-users and IT staff.
- Basic knowledge of ITIL framework and experience with ticketing systems.
- Perform routine maintenance on IT systems and networks to prevent issues and ensure smooth operations.
- Install, configure, and maintain servers (Windows/Linux) and network equipment (switches, routers, firewalls).
- Configure and maintain VPNs, LAN, WAN, wireless networks, and internet access.
- Monitor system performance and network availability, identifying and resolving issues proactively.
- Ensure system and network security by implementing appropriate firewalls, antivirus solutions, and intrusion detection systems.
- Conduct initial troubleshooting for network connectivity problems and escalate unresolved issues to supervisor.
- Administration and support of cloud-based SaaS platforms.
- Administer user accounts, permissions, email, and security protocols (e.g., Active Directory, Group Policy).
- Experience managing identity and access in cloud environments, including Azure Active Directory, SSO, MFA, and conditional access policies.
- Maintain documentation of systems, configurations, and processes.
- Experience with endpoint protection and EDR platforms
- Provide basic training and guidance to employees, helping them effectively use software applications and IT resources.
- Respond to general inquiries regarding IT best practices to enhance user productivity and reduce errors.
- Track hardware and software assets across all sites, ensuring accurate records and efficient resource allocation.
- Identify and report needs for equipment upgrades or replacements to maintain optimal functionality.
- Assist with scaling the IT infrastructure as the company grows, supporting resource planning and expansion efforts.
- Document and standardize setup procedures to streamline future growth.
- Coordinate IT resources and support for all manufacturing sites, maintaining consistency across locations.
- Collaborate with supervisor to ensure aligned and streamlined operations between locations.
Education
- Bachelors degree in Information Technology, Computer Science, or any related field.
- 1 to 2 years of experience in IT support or a related position.
Technical Skills:
- Operating Systems: Strong working knowledge of Windows Server, Windows 10/11, and macOS, including installation, configuration, and troubleshooting.
- Microsoft 365 Administration: Proficient in managing and troubleshooting Microsoft 365 services including Outlook, SharePoint, Teams, and OneDrive.
- Networking: Solid understanding of LAN/WAN infrastructure, including configuration and maintenance of routers, switches, and managed network devices.
- Network Security: Experience in implementing and maintaining network security measures, including firewalls, antivirus solutions, and data protection protocols.
- Cloud & SaaS: Familiarity with cloud platforms (e.g., Microsoft 365, Azure) and basic administration of SaaS tools.
- Remote Support & Tools: Skilled in remote desktop support, ticketing systems, asset management, and VoIP systems.
- Monitoring & Troubleshooting: Experience with network monitoring tools and diagnostic utilities for both systems and network layers.
- Scripting & Automation (Optional/Advanced): Basic knowledge of scripting languages such as PowerShell or Bash for task automation is a plus.
- Analytical Thinking: Strong problem-solving skills with the ability to identify root causes and implement effective solutions.
- Communication: Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
- Customer Service: Approachable and responsive, with a focus on end-user satisfaction.
- Team Collaboration: Capable of working independently and as part of a cross-functional IT team under the guidance of senior administrators.
- Attention to Detail: High level of accuracy and precision in handling system configurations and troubleshooting activities.
- Ability to lift and carry IT equipment, including computers and peripherals, as required.
- This position operates in an office and remote support environments. Occasional travel between Dermorepubliq office locations may be required to ensure consistent support across sites.
- Dermorepubliq is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Procurement Specialist
Dermorepubliq Corporation,
Quezon City
11 hours ago
Job Title: Procurement Specialist Department: Procurement DepartmentWork Set Up: HybridReports To: Procurement ManagerJob SummaryThe Strategic & Operational Procurement Specialist ensures Dermorepubliqs supply chain is both efficient and future-ready by combining day-to-day purchasing excellence with long-term procurement strategies. This role balances the operational responsibility of timely sourcing and supplier management with the strategic mandate of cost optimization, risk mitigation, and sustainability....
Accounts Receivable Officer, Philippines
IDP Education Ltd,
Quezon City
1 day ago
About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert...
Operations Director
Afni, Inc.,
Quezon City
2 days ago
DescriptionOperations DirectorPosition Purpose:Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities:Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis...
