Support Engineer Analyst

What is the Job all about?

The Grundfos IS Support Engineer is responsible for providing a positive and professional customer service experience for the 1st line support and resolution of computer incidents and service requests.

Through the use of documented Global IS processes including incident management, service request management, problem management, and change management, the IS Support Engineer provides best in class, support solutions to ensure consistency and reliability of support services.

Your main responsibilities:

The major tasks for the Support Engineer include but are not limited to the following:

• Interact with Grundfos computer users with a professional, positive customer service attitude
• Support all IS Solutions documented in the Global IS Service Catalog
• Accurate and timely recording of all incidents, service requests, and requests for standard changes
• First line support, troubleshooting, and resolution of all incidents, service requests, and requests for standard changes
• Provide information and assist in creation of knowledgebase articles for use by all IS Support personnel and end users
• When required, assist in root cause analysis of documented problems
• Recommend changes to procedures within the IS Service Desk to improve service delivery
  
  

Your background:

• You have at least 2 years’ experience from a similar position
• Information Technology, Computer Science, Computer Engineering Degree or equivalent work experience
• The following IT Certifications are a definite advantage: CompTIA A+; CompTIA Network+; Microsoft Certifications, (e.g. MTA/MOS/MCSE); ITIL certifications
• Experience in a Service Desk/Helpdesk/Call Center environment is a plus
• Experience with ServiceNow ticketing tool, mobile devices, Android, Windows, and iOS operating systems a plus
• Demonstrated experience with MS Office 365 Products (Word, Excel, PowerPoint, SharePoint) and MS Operating systems (Win7/8/10)
• Familiarity with support of SAP applications a plus
• Knowledge within ITIL will be an advantage
• The right candidate demonstrates accountability, collaboration, customer centricity, service-mindedness, and good communication skills.
• A high degree of self-motivational and self-dependence is a must
  
  

What’s in it for you?

Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social-, team and sport events
• Training opportunities
  
  

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.