Support Analyst I (PH-Remote)

Network Coverage


Date: 1 week ago
City: Remote
Contract type: Full time
Remote
Employment: Freelance

Company Base: US

Hours of Work: GY, 40hrs/week

Location: PH - Permanent WFH

Workstation: Equipment Provided

Benefits:

  • 13th Month Pay
  • Competitive Salary (USD Based)
  • Permanent WFH
  • Professional Growth and Training
  • Supportive Work Environment


GENERAL DESCRIPTION:

Filters Help Desk calls and provide exceptional customer service, basic support and troubleshooting.

RESPONSIBILITIES AND DUTIES:

  • Live Chat Support
  • Answers support tickets
  • Field incoming help requests from end users via both telephone, email and work orders in a courteous manner.
  • Provide remote support to end-users
  • Follow all company policies and best practices such as accurate time tracking.
  • Perform related duties consistent with the scope and intent of the position.
  • Perform post-resolution follow-ups to help requests.


SPECIFIC SKILLS:

  • Microsoft Office 365 Administration
  • Microsoft Active Directory Administration
  • Microsoft Windows 7 and Windows 10 troubleshooting
  • Apple iOS setup, navigation, configuration, troubleshooting.
  • Google Android setup, navigation, configuration, troubleshooting.


SOFT SKILLS:

  • Able to articulate clearly in English in both written and verbal communication.
  • A technical, logical thought process
  • Problem-solving skills
  • An ability to stick to strict deadlines
  • An ability to prioritize and delegate
  • A keen eye for detail


Certifications (Optional):

  • Microsoft Office 365
  • Microsoft Active Directory


Good to have: Experience with the US IT industry or US client support

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