Subject Matter Expert | Financial Services
Sutherland
Date: 1 week ago
City: San Fernando
Contract type: Full time
Company Description
Sutherland seeks a leadership-oriented and self-motivated person to join us as Subject Matter Expert for a financial program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Responsibilities:
Our most successful candidates will have:
Sutherland seeks a leadership-oriented and self-motivated person to join us as Subject Matter Expert for a financial program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Responsibilities:
- Serve as a subject matter expert for the BFS domain, ensuring accuracy and consistency in program knowledge and client deliverables.
- Support Tier 1 experts with complex queries, escalations, and real-time assistance.
- Contribute to knowledge base creation, updates, and maintenance.
- Provide mentoring and feedback to new hires during nesting or ramp-up phases.
- Monitor trends in performance and quality to provide actionable insights.
- Ensure adherence to compliance, data security, and client-specific guidelines.
Our most successful candidates will have:
- 18 months of experience in BFS vertical.
- Experience with complex customer scenarios in payments, or e-commerce
- Experience mentoring, training, or onboarding new team members is strongly preferred.
- Excellent communication skills (written and verbal) and the ability to simplify complex BFS concepts.
- High attention to detail and ability to work under pressure.
- Strong problem-solving skills and a customer-centric mindset.
- Willing to work onsite.
- Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Director of Talent Acquisition
Mass Markets,
San Fernando
5 days ago
Position OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our...
Client Services Manager
MCI,
San Fernando
1 week ago
San Fernando, PHFull-TimeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services....
Trinidad - Landmark Intern
Halliburton,
San Fernando
3 weeks ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global...
