Strata Assistant (Australian Client/Day Shift)

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are looking for a Strata Assistant who will provide support to the Strata Manager and assist with a variety of tasks related to the management of strata properties.

Qualifications and Attributes

• At least 3 years of experience in strata property management, administrative or in a similar role
• Any relevant bachelor's degree
• Experience or interest in strata property management is advantageous but not required
• High attention to detail and accuracy in administrative tasks
• Strong organisational skills and the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and residents
• Proficiency in Microsoft Office applications and ability to learn new software quickly
  

Responsibilities

• Enter management fees into PIQ (Strata Software)
• Update owner information in PIQ, send welcome emails to new owners
• Perform data entry tasks in AIM Digital Reign
• Issue levy notices to owners
• Assist with insurance renewals, claims, and valuations
• Ensure contractor insurances are reviewed annually and documents are filed upon expiry
• Handle maintenance reports, quotes, and manage maintenance inbox tasks
• Generate Section 110 notices, create settlement invoices, and follow up on payments
• Issue notices and communications as directed by the Strata Manager
• Process orders to completion and manage related inboxes
• Communicate with strata committees and residents, handling requests like key orders
• Assist with managing admin inboxes/email management
• Help schedule and support strata meetings
• Provide administrative support to the insurance team as needed
• Perform other duties as required

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.