Store Manager for Watsons Nabunturan

BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia

ROLE PURPOSE:
Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on:
Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
Performing necessary functions for all digitally enabled services
Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability
Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees
Success will depend on
Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
Agility to all online + offline initiatives and can provide insights on its developments
Ability to monitor and evaluate implementation of service delivery standards– both online & offline
Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escalate complex customer complaints
Ability to analyze store profitability and implement cost optimization measures to maximize productivity
Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
Ability to benchmark retail practices and relationship building with mall partners and affiliates
Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.
WHAT WE LOOK FOR:
Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or equivalent.
Required skill(s): leadership, management, retail, customer service and relationship management, cashiering, Sales.
At least 5 year(s) of working experience in the related field is required for this position
Applicants must be willing to be assigned at WATSONS Nabunturan.
Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.
1 Full-Time position(s) available.
PERKS & BENEFITS
Opportunities for career progression
Paid vacation and sick leaves
Annual Bonus
Gratuity Pay and Retirement Plan
Health Insurance
Sales Incentives
Probationary position and direct hire employment
Service Loyalty Award