Store Manager

A Hotels and Resorts International


Date: 2 days ago
City: Balanga
Contract type: Full time
Duties And Responsibilities

  • Ensure smooth day-to-day store operations including opening and closing procedures.
  • Implement and enforce store policies, SOPs, and mall regulations.
  • Coordinate with mall administration for permits, schedules, and maintenance issues.
  • Drive sales performance and meet/exceed monthly sales targets.
  • Monitor KPIs and develop action plans for continuous improvement.
  • Implement in-store marketing, promotions, and merchandising strategies.
  • Ensure excellent customer service standards are consistently met.
  • Address customer feedback, concerns, and complaints in a timely manner.
  • Train staff on service and product knowledge.
  • Lead, train, schedule, and motivate a team of store personnel.
  • Conduct performance evaluations and provide coaching or disciplinary actions when needed.
  • Ensure proper staffing levels for operational efficiency.
  • Manage inventory levels, stock replenishment, and stock rotation.
  • Oversee visual merchandising and product display according to brand guidelines.
  • Coordinate regular stock counts and manage loss prevention efforts.
  • Prepare sales reports, staff schedules, and other required documentation.

Qualifications, Skills And Experience

  • Bachelor’s degree in Business Administration, Management, or any related field.
  • At least 2-5 years of experience in a similar store or retail management role, preferably in a mall setting.
  • Strong leadership, organizational, and communication skills.
  • Proficient in MS Office and POS systems.
  • Customer-focused and results-driven.

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