START ASAP | Customer Service Associate | Hotel Reservations Program | Davao

Sutherland


Date: 6 days ago
City: Davao
Contract type: Full time

Be the Expert of Travel Support at Sutherland!

You are joining Sutherland as a Customer Service Associate for our Travel account in Davao, and you'll be handling cancellations and modifications of bookings. You will assist customers in navigating their travel plans, ensuring they receive the support they need to adjust their reservations smoothly and efficiently.

Join us and be part of a team dedicated to making every travel experience exceptional!

What you'll be doing

  • Handle inbound calls from customers to assist with hotel reservations, modifications, and inquiries
  • Utilize your strong communication and problem-solving skills to address customer needs in a timely and efficient manner
  • Provide accurate information about hotel rates, availability, and policies
  • Maintain detailed records of all customer interactions and transactions
  • Collaborate with the wider team to identify and implement process improvements
  • Contribute to the delivery of a consistently high level of customer satisfaction

What we're looking for

  • Previous experience in a customer service or call centre environment, preferably within the hotel or travel industry
  • Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
  • Strong problem-solving and decision-making abilities to handle a variety of customer queries and concerns
  • Proficiency in using computer systems and software applications to process bookings and update customer records
  • A keen eye for detail and the ability to work accurately under pressure
  • A positive, friendly, and customer-focused attitude

WHAT WE OFFER:

  • Competitive compensation package
  • Paid training
  • Day 1 HMO
  • Life insurance
  • Paid time-off
  • Sick leave conversion
  • Enrich program (Educational support for employees)
  • Annual performance-based merit increase
  • Employee recognition
  • Professional development
  • Employee Referral Program
  • All mandatory statutory benefits
  • Equal employment opportunity
  • Career advancement opportunities

Visit our official Social Media Pages and Career Site for more job openings and updates!

  • Facebook: https://www.facebook.com/SutherlandPH
  • Instagram: sutherlandlifeapac
  • Tiktok: sutherlandlifeph
  • Career Site: https://www.jobs.sutherlandglobal.com/

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