START ASAP! Call Center Team Lead | Teleperformance MOA
TapTalent.ai
Date: 3 weeks ago
City: Pasay
Contract type: Full time
We're Hiring: Call Center Team Lead!
We are seeking a dynamic and experienced Call Center Team Lead to join Teleperformance MOA. The ideal candidate will lead a team of customer service representatives, ensure exceptional service delivery, and drive performance excellence in a fast-paced call center environment.
Location: Pasay, Philippines
Work Mode: Work From Office
Role: Call Center Team Lead
What You'll Do
Lead and supervise a team of call center agents
Monitor team performance and provide coaching
Handle escalated customer issues and complaints
Ensure adherence to quality standards and KPIs
Conduct team meetings and training sessions
Prepare performance reports and analytics
What We're Looking For
Minimum 1 year of call center or customer service experience
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work under pressure and meet targets
Proficiency in call center software and tools
Available to start immediately
Ready to lead and make an impact? Apply now and let's grow together!
We are seeking a dynamic and experienced Call Center Team Lead to join Teleperformance MOA. The ideal candidate will lead a team of customer service representatives, ensure exceptional service delivery, and drive performance excellence in a fast-paced call center environment.
Location: Pasay, Philippines
Work Mode: Work From Office
Role: Call Center Team Lead
What You'll Do
Lead and supervise a team of call center agents
Monitor team performance and provide coaching
Handle escalated customer issues and complaints
Ensure adherence to quality standards and KPIs
Conduct team meetings and training sessions
Prepare performance reports and analytics
What We're Looking For
Minimum 1 year of call center or customer service experience
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work under pressure and meet targets
Proficiency in call center software and tools
Available to start immediately
Ready to lead and make an impact? Apply now and let's grow together!
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