Sr. Technical Support Engineer II - SQL, Linux, API Postman (APAC)

Ingram Micro


Date: 8 hours ago
City: Taguig
Contract type: Full time
Your Responsibilities:

  • Providing support in a 24x7x365 to support APAC (day shift)
  • Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert and providing level two diagnoses and issue resolution on our Platform.
  • Triaging to internal and external teams, pushing for resolution within OLAs by being the Customer advocate with Engineering, Development and 3rd party Vendor teams
  • Monitoring systems and handling events, proactively recognizing and acknowledging alerts, responding to alerts or emergency issues within 5 minutes during working hours (Event Management)
  • Act as first responders to service outages and performance degradation by moderating conference calls and engaging Triage teams to restore service in the shortest time possible (Incident Management)
  • Document, publish and maintain knowledgebase articles to help optimize the workforce
  • Drive operational efficiency and improvements
  • Work schedule: Night shift (9pm-6am) (Rotational weekend shift; 24x7 support team)

Requirements to you:

  • 2+ years of experience working in capacity of Technical Support or similar
  • Has experience handling L1 preliminary analysis, troubleshooting
  • API tool experience, SQL, Linux
  • Knowledge of Monitoring/logging tool
  • Knowledge of JIRA, Confluence
  • Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL
  • Experience working with Monitoring tools (desirable Zabbix, Monitis) Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP
  • Basic understanding or experience working on Linux environments
  • General understanding of technologies on Apis webservice: JSON, REST, OAuth,..
  • Experience in Microsoft technology stack, including .NET, Commerce Server, Share Point, SQL and TFS.
  • Experience in Web Technologies such as .NET Framework 3.5 or higher
  • Knowledge of SSIS, ASP.Net, C#, CSS, XML, JavaScript, Visual Studio, TFS/JIRA, IIS, FTP & Web Services
  • Datadog, AppDynamics, Splunk (advantage)
  • Knowledge of Monitoring/logging tool is a plus
  • Knowledge of JIRA, Confluence are an advantage
  • Flexibility working some weekends
  • Passion for providing exemplary customer service, strong customer focus
  • Eager to learn new technologies
  • Good verbal and written professional communication, fluent in French & English.
  • Self-motivated and proactive in performing duties
  • Attention to detail
  • Team player

Nice to have. Exposure to:

  • ITIL certification Microsoft Azure certification
  • Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP
  • Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL
  • Exposure to virtualization and orchestration technologies such as Docker and Kubernetes
  • Experience with CloudBlue Commerce platform
  • This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Process Architect

Globe Telecom, Taguig
22 hours ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThis role is responsible for defining end-to-end processes and mapping them to customer experiences it supports. The role primarily also orchestrates the necessary...

Associate Specialist - Customer Support

LSEG, Taguig
1 day ago
Position SummaryThe LSEG Data Platform (LDP) delivers a single, consistent data experience, making it easier for customers to access, distribute, and build with Refinitiv and third-party data. It enables our customers to quickly query, test, power, and deploy applications, allowing them to reinvent their approach to analytics, technology innovation, data distribution and cost management.From a technical perspective, the LSEG Data...

Digital Channel Activations Lead

Globe Telecom, Taguig
1 day ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionGrows postpaid broadband acquisition in digital channels and oversees the activation of new offers and features in digital channelsDescriptionDrives postpaid acquisition and achieves...