Sr. Technical Support Engineer II - SQL, Linux, API Postman (APAC)
Ingram Micro
Date: 3 weeks ago
City: Taguig
Contract type: Full time

Your Responsibilities:
- Providing support in a 24x7x365 to support APAC (day shift)
- Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert and providing level two diagnoses and issue resolution on our Platform.
- Triaging to internal and external teams, pushing for resolution within OLAs by being the Customer advocate with Engineering, Development and 3rd party Vendor teams
- Monitoring systems and handling events, proactively recognizing and acknowledging alerts, responding to alerts or emergency issues within 5 minutes during working hours (Event Management)
- Act as first responders to service outages and performance degradation by moderating conference calls and engaging Triage teams to restore service in the shortest time possible (Incident Management)
- Document, publish and maintain knowledgebase articles to help optimize the workforce
- Drive operational efficiency and improvements
- Work schedule: Night shift (9pm-6am) (Rotational weekend shift; 24x7 support team)
- 2+ years of experience working in capacity of Technical Support or similar
- Has experience handling L1 preliminary analysis, troubleshooting
- API tool experience, SQL, Linux
- Knowledge of Monitoring/logging tool
- Knowledge of JIRA, Confluence
- Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL
- Experience working with Monitoring tools (desirable Zabbix, Monitis) Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP
- Basic understanding or experience working on Linux environments
- General understanding of technologies on Apis webservice: JSON, REST, OAuth,..
- Experience in Microsoft technology stack, including .NET, Commerce Server, Share Point, SQL and TFS.
- Experience in Web Technologies such as .NET Framework 3.5 or higher
- Knowledge of SSIS, ASP.Net, C#, CSS, XML, JavaScript, Visual Studio, TFS/JIRA, IIS, FTP & Web Services
- Datadog, AppDynamics, Splunk (advantage)
- Knowledge of Monitoring/logging tool is a plus
- Knowledge of JIRA, Confluence are an advantage
- Flexibility working some weekends
- Passion for providing exemplary customer service, strong customer focus
- Eager to learn new technologies
- Good verbal and written professional communication, fluent in French & English.
- Self-motivated and proactive in performing duties
- Attention to detail
- Team player
- ITIL certification Microsoft Azure certification
- Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP
- Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL
- Exposure to virtualization and orchestration technologies such as Docker and Kubernetes
- Experience with CloudBlue Commerce platform
- This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accounting Coordinator
HelloConnect,
Taguig
2 days ago
About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our...

Bilingual Marketing Specialist (Tagalog/English)
DataAnnotation,
Taguig
3 days ago
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a Bilingual Marketing Specialist to join our team and teach AI chatbots. You will have conversations in both Tagalog and English with chatbots in order to measure their progress, as...

Key Account Manager - Foods
Unilever,
Taguig
4 days ago
Job OverviewThe Key Account Manager will be responsible for managing and developing relationships with customers and Business partner in the distributive trade sector. This role requires a deep understanding of the FMCG industry, excellent sales and negotiation skills, and the ability to drive business growth through effective account management strategies.Your Key Responsibilities Will IncludeDevelop and maintain strong relationships with customers...
