Sr. Support Associate (Imaging Associate - Quality Assurance)

Description

The Quality Assurance Associate will conduct image quality assurance work and make informed decisions based on specifications and instructions. The candidate will also be responsible in addressing and responding in a timely manner to issues and requests raised by the Internal teams. The QA Associate assumes responsibility for final file quality by accurately assessing compliance according to specifications, demonstrating attention to detail, and displaying adaptability to updated instructions. The candidate should demonstrate professionalism, ability to work independently, navigate decision-driven workflows proficiently, and effectively utilize internal tools for data tracking.

The working set up for this role includes working onsite at our office in Pasay City 5x a week, following a 12PM-9PM* shift.

Key job responsibilities

• Execute image quality assurance work based on standard SOPs, while meeting required productivity and quality goals.
• Identify issues and promptly communicate challenges to Team Leader or Managers.
• Identify opportunities for process improvement and actively contributes to proposed initiatives.
• Ensures timely and effective communication with internal teams via emails or calls on job related tasks, seeking guidance when necessary.
• Serve as a mentor and/or trainer, actively supporting the development of the team members.
• Demonstrate flexibility in adhering to shift patterns as required by the business and the ability to work on weekends if the operational needs arise.
  
  

Basic Qualifications

• Education: Bachelor's degree holder.
• Experience: Possess 1-3 years of relevant working experience in areas such as E-commerce, Online Content Management, and Customer Support.
• Demonstrated work experience in Customer Service and Quality Assurance.
• Proficient in using MS Office software.
  
  

Preferred Qualifications

• Education: Hold a Bachelor's degree in a relevant field such as Quality Management, Engineering, or a related discipline.
• Exhibits exceptional written and verbal language skills specific to the serviced marketplaces, in addition to proficient English reading and communication skills.
• Capable of troubleshooting issues and effectively conveying questions to QA Specialists/Leads, ensuring root causes of issues are addressed.
• Flexible and able to work on multiple processes while meeting deadlines.
• Possess an advanced level of proficiency in MS Office tools, especially Excel.
• Ability to multitask and prioritize effectively, along with demonstrating strong organizational skills
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - AOSP - Manila - H17

Job ID: A2986896