Sr Service Desk Techn
IQVIA
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Job Overview
Provides first-line support to company employees to resolve computer software, hardware and networking problems. Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.
Essential Functions
Provides first-line support to company employees to resolve computer software, hardware and networking problems. Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.
Essential Functions
- Provide first Level Second level of support and convey resolution to customer issues
- Accurate escalation of unresolved queries to the next level of support team
- Track, Route and redirect Problems to correct resources
- Utilize excellent customer service skills and exceed customers’ expectations
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Ability to deal with users through Calls, Chats and Emai
- Good typing speed (minimum 40 WPM and 98% accuracy)
- Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
- Good analytical and problem solving skills
- Good interpersonal and customer care skill
- Flexible in working 24/7 environment
- Associate's Degree Preferred
- 2-4 years of working experience within the Information Technology field Preferred
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