Sr. Associate Manager - Data Analytics

Company Description

As Associate Manager - Data Analyst, you are responsible for analyzing and optimizing business processes to enhance operational efficiency, improve service delivery and achieve client and company goals.

Job Description

We are seeking a detail-oriented and analytical Associate Manager - Data Analyst. In this role, you will be responsible for analyzing business processes, identifying areas for improvement, and collaborating with stakeholders to implement effective solutions. As a key member of our organization, you will play a crucial role in driving efficiency and supporting data-driven decision-making.

• Analyze existing business processes, workflows, and operations within the program to identify bottlenecks and inefficiencies
• Collaborate closely with process owners to understand requirements and pain points
• Collect, organize, and analyze data related to process performance, quality, and KPIs
• Generate reports and insights from data analysis to drive decision-making
• Work with clients and internal stakeholders to gather and document business requirements
• Translate business needs into clear and actionable requirements for process improvement
• Propose and design process improvements and optimizations to meet client and company objectives
• Develop detailed process documentation, including flowcharts and SOPs
• Manage and oversee the implementation of process improvements and changes
• Present findings and recommendations to senior management and stakeholders
  
  

Qualifications

• Bachelor’s degree in business administration, Information Systems, or a related field
• Proven experience in business process analysis and improvement
• Strong analytical and problem-solving skills with a detail-oriented approach
• Excellent communication and interpersonal skills
• Proficiency in MS Office tools, particularly Excel and PowerPoint
• Experience with data analysis tools and software
• Knowledge of Tableau, Power BI and other Sutherland Reporting Tools
• Familiarity with project management methodologies
• Understanding of business process modeling techniques
• Ability to work collaboratively in a team environment
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.