Speech Analyst
Royal Caribbean Group
Date: 3 weeks ago
City: Pasay
Contract type: Full time
- Responsibilities
- Analyze structured and unstructured data to guide business strategies.
- Build reporting and analytical tools to allow non-technical users to self-service requests.
- Build automated monitoring and alerts on top of analytical reports to identify issues.
- Suggest features, technologies and process changes to reach business goals based on data.
- Create and present findings to technical and non-technical audiences.
- Perform cost/benefit and ROI analysis to determine prioritization.
- Analysis of AI technology to determine performance, impact and shortcomings.
- Experience
- 3+ years of SQL in a professional setting.
- 3+ years analyzing both structured and unstructured data.
- 3+ years working with natural language data in English.
- 3+ years building analytics reports.
- 3+ years communicating data and results to non-technical audiences.
- Databricks experience preferred.
- Experience with big data preferred.
- Experience analyzing conversational IVR and Agent assist technologies preferred.
- Experience analyzing Generative AI and LLM system preferred.
- PowerBi experience is a plus.
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