Specialist, Ops Dimension Solutions

The Specialist will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing moderate to complex business issues.

Position Responsibilities

Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day

Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received

Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame

Investigate Transaction Hub (THUB) unknown queries and generate ad-hoc transactions to THUB as needed

Support ad-hoc analysis to identify root cause of production problems and develop timely solutions

Execute user acceptance test for implementation of new security types and functionalities and system upgrade

Execute and validate test cases for end-to-end processes

Support for period end close processes

Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain static data table such as:

• Portfolio
• Security
• Transaction
• Bank Account
• Segment
• Accounting configuration
• Identify opportunities to leverage system capabilities in order to meet business requirements
• Assist junior team members by being the go-to person in resolving complex issues during shift
• Any other duties or projects assigned from time to time within or beyond working hours if needed
  
  

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Economics or any related business course
• Minimum 2-4 years of relevant experience in Investment Operations and Fund Accounting
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on a day shift schedule
• Experience working directly with business clients in addition to application support teams
• Previous experience in investment operations in insurance or financial services
• Ability to work well independently as well as with others as part of a team
• Ability to grasp new concepts and information quickly
• Eager to build strong relationships with internal departments and external partners
• Excellent organization and prioritization skills with the ability to manage competing priorities
• Comfortable influencing without authority
• Strong communication skills – both written and verbal
• Strong customer service orientation
• Should possess a desire to learn new skills, adapt and take on new challenges
• Candidate should be open to working a rotating schedule, which may include shifts from Monday to Friday or Tuesday to Saturday.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid