Specialist, Onboarding and Regulatory Support

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

Get to know our Team

The Partner Operations team handles backend operations and adhoc support for partner accounts onboarded into the platform. In essence, we are the 'Powerhouse of Grab Operations' as we handle main functions like data management, payment operations, regulatory compliance, and merchant support.

Partner Ops rolls up to Country Operations which also includes Partner Acquisition, Partner Communications and Training, and Platform Safety. If you are looking for an awesome environment with lots of room to grow, this is the team for you!

Get to know the Role

You will mostly be on-ground to process TNVS applications of ride-hailing operators. You will also have an opportunity to collaborate with departments to provide One-Grab solutions. A general 'can-do' mindset will serve you well. If you believe you have what it takes then we would love to hear from you!

You will report directly to the Head of Driver Acquisition and Onboarding, PH. This is a hybrid role, where you will need to travel to our Marikina office.

The Critical Tasks You will Perform

• You will work with Regulatory, PA and Legal teams for daily/seasonal activities.
• You will strategize and plan for process optimization projects
• You will interview drivers/operators and identify areas for improvement
• You will work with Driver Operations Manager to come up with projects.
• You will accomplish approved projects.
• You will prepare documents for submission to LTFRB
• You will monitor status of TNVS application, and follow-up operators for their document compliance.
  
  

Qualifications

What Essential Skills You will Need

• Bachelor's degree from a recognized university in Economics, Finance, Statistics, Business Management, Industrial/Management Engineering, Data Science, or related fields.
• Curiosity about data.
• Understand causes and work with diverse teams to propose solutions.
• Expertise in creating business cases and models for special projects targeted at business growth.
• Skills in financial forecasting, budgeting, and pricing cause-and-effect simulation.
• 3 or more years of experience in project management, data analytics, business strategy, or operations.
• Proficiency in any analytics tools (Excel, SQL, Power BI, Python, R Studio)
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.