Specialist II North America Customer Care

Job Description

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, North America Customer Care, you will be responsible for the timely and accurate handling of orders and customer issues. You will ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling pre- and post-order-related requests.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Monitor incoming emails in common mailboxes and acknowledge receipt of customer emails and purchase orders.
• Allocate requests, orders, and inquiries to the appropriate individuals within the team.
• Handle incoming calls from the ACD following the Call Handling Procedure and assign emails within the turnaround time.
• Act as a liaison between customers and other functional groups to complete requests in Engineering, Trade Compliance, Quality, Planning, Product Marketing, Pricing, Finance, Sales, Shipping, Production, and Logistics.
• Provide general account, product, and order information and recommend product alternates and substitutions to customers.
• Process shipping and billing disputes, request credit and other billing adjustments, and provide requested documentation to customers.
• Identify risks, connect with leads and team members, and come up with action plans.
• Collaborate with the team and other functional groups for process improvements, best practices, lessons learned, and process and product updates.
  
  

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor's degree in any 4-year course
• 2 years of relevant experience in customer service, preferably with a business-to-business background
• Specific knowledge of Business system tools such as Oracle, CRM Fusion and Genesys Purecloud
  
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities, .we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition and much more. Our culture offers flexible time off plans including paid parental leave ( maternal and parental), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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