Specialist I Quality Generalist
Emerson
Date: 1 week ago
City: Mandaluyong City
Contract type: Full time
Job Description
Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Quality Generalist, you get to echo this promise as Emerson’s frontline specialist, providing an outstanding customer care experience. You will be given the opportunity to support an assigned world area(s) as part of the Global Quality Group.
In this capacity, you will provide support to sales representatives (LBPs) and Direct Sales or Area Profit Centers (APCs) for customer complaints, field failures, and quality issues (warranty, goodwill, and post-warranty goodwill claim).
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be:
You are customer-focused and exhibit passion and enthusiasm to get things done. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
Make a difference with the work you do.
By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!
Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Quality Generalist, you get to echo this promise as Emerson’s frontline specialist, providing an outstanding customer care experience. You will be given the opportunity to support an assigned world area(s) as part of the Global Quality Group.
In this capacity, you will provide support to sales representatives (LBPs) and Direct Sales or Area Profit Centers (APCs) for customer complaints, field failures, and quality issues (warranty, goodwill, and post-warranty goodwill claim).
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be:
- To monitor incoming emails in the common mailbox or auto-notifications from the business system per world area coverage as required.
- To log support requests (SR) in business systems; acknowledge customer complaints in email and provide the customer with SR number; and monitor the progress of all transactions.
- To review the raised non-conformance to identify process owners and other related and/or impacted processes.
You are customer-focused and exhibit passion and enthusiasm to get things done. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
- Bachelor's degree relevant to the role.
- 1 year of work experience in customer service and customer complaint handling.
- Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint).
- Knowledge in handling warranties and guarantees.
Make a difference with the work you do.
By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate Analyst, IT Ops
Continuum Global Solutions,
Mandaluyong City
3 days ago
Mandaluyong, National Capital Region (NCR), PH, 1555Description:At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the...
Quality Analyst
ibex,
Mandaluyong City
1 week ago
The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.ResponsibilitiesMonitoring of Calls – 15-30 calls per dayDaily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunitiesInput data pertinent to quality measurement database systems for capturing, analyzing, and providing timely...
Business Development Manager (OOH)
Summit Media (Summit Publishing Co., Inc.),
Mandaluyong City
1 week ago
DepartmentOperationsEmployee TypeRegularThe Head of Business Development is responsible for managing existing inventory and expanding and driving growth for thebusiness which includes Site Acquisition and Permits, Project Construction and establishing partnerships. Below are the keyFunctions And Responsibilities Associated To This Role Site Acquisition and PermitsSite Acquisition Expand the Summit Outdoor Media network by acquiring new sites (Large formats)Diversify inventories by securing...
