Specialist, Client Solutions

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.

Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

DEPARTMENT BRIEF

Due to our continuing growth, we are seeking highly skilled and motivated individuals to join our Content & Technology Solutions group as Associate Datafeed Specialist.

The global Content & Technology Solutions group is responsible for the growth and support of FactSet’s DataFeed products. Our aim is to streamline client’s internal processes with FactSet data delivery via FTP or web services.

A career with Content & Technology Solutions group is a unique opportunity to gain a breadth of knowledge and experience within the Financial-Technology industry which will lead to further exciting career opportunities.

You will be given immediate responsibility working directly with global clients to provide intelligent solutions for their queries and challenges; while developing your expertise on CTS range of products and processes. Moving forward you will be managing implementation projects and key accounts, delivering innovative business solutions to new and existing clients.

Responsibilities in this role include, but are not limited to:

• Providing intelligent solutions and support to clients globally
• Project management and new client implementations
• Client relationship management
• Working closely with product development for innovative solutions
• External and internal training
• Assisting pre-sales process
  
  

Job Requirements

We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have genuine interest in finance and technology, as well as the desire to continually learn and develop in an ever-changing environment. In addition, we require:

• A relevant Engineering/Technology or Finance degree or equivalent (MBA finance + engineering is ideal)
• Relevant experience is preferred
• Experience in one or more programming/query language - or a relevant experience demonstrating strong technical aptitude
• Good financial knowledge
• Strong numerical, analytical and problem-solving skills
• Exceptional written and verbal communication skills
• Desire to learn and work with new technologies
• Enthusiasm and drive to excel in a technical client facing role
  
  

Other Prefered Qualifications

• Previous client facing experience
• Experience in statistical packages such as Matlab, R, etc.
  
  

Company Overview

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.