SPE-Customer Service HC

Job Summary

Join our team as a Customer Service Specialist in the Healthcare Call Center domain where you will leverage your expertise to enhance customer satisfaction. With a work-from-home model and night shifts you will be responsible for addressing customer inquiries and resolving issues efficiently. Your role will be pivotal in ensuring a seamless customer experience contributing to the companys mission of delivering exceptional healthcare services.

Responsibilities

• Address customer inquiries promptly and accurately to ensure a high level of customer satisfaction.
• Resolve customer issues by applying your knowledge of healthcare call center operations.
• Utilize your technical skills in customer service to provide effective solutions and support.
• Maintain detailed records of customer interactions and transactions for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Adapt to evolving customer needs and provide personalized assistance.
• Implement feedback from customers to enhance service quality and efficiency.
• Monitor and evaluate customer service performance to identify areas for improvement.
• Provide insights and recommendations to management based on customer feedback and trends.
• Ensure compliance with company policies and healthcare regulations in all interactions.
• Utilize technology and tools to streamline customer service processes and enhance productivity.
• Participate in training sessions to stay updated on industry trends and best practices.
• Contribute to a positive work environment by supporting colleagues and fostering teamwork.

Qualifications

• Possess a minimum of 2 years of experience in customer service within a healthcare call center.
• Demonstrate strong communication skills to effectively interact with customers and team members.
• Exhibit problem-solving abilities to address and resolve customer issues efficiently.
• Show proficiency in using customer service software and tools for managing inquiries.
• Have a keen understanding of healthcare industry regulations and compliance requirements.
• Display adaptability to work night shifts and manage work-from-home responsibilities.
• Bring a customer-centric approach to ensure a positive experience for all clients.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.