Spanish Representative - Customer Service Agents

We have an exciting opportunity for a Spanish Representative to join our dynamic team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. This full-time role is crucial in providing exceptional customer service to our Spanish-speaking clients. As a Spanish Representative, you will be the essential point of contact, ensuring seamless communication and addressing the needs of our valued customers.

What You'll Be Doing

Respond to inbound customer inquiries via phone, email and chat in fluent Spanish

Provide accurate information and efficient resolution of customer issues

Maintain a positive and professional demeanour to build strong customer relationships

Contribute to the continuous improvement of customer service processes and procedures

Collaborate with cross-functional teams to enhance the overall customer experience

Accurately document all customer interactions and maintain detailed records

Participate in training sessions to stay up-to-date with product knowledge and best practices

What We're Looking For

Fluency in Spanish and English, both verbal and written

Cold Calling: Initiate direct phone calls to prospective leads to introduce our wristband solutions, explain key benefits, and identify interest or needs.

Follow-Ups: Maintain consistent communication with previously contacted leads to nurture relationships and advance them through the sales funnel.

Email Outreach: Craft and send personalized email campaigns to reach new prospects, provide product information, and encourage engagement.

SMS Messaging: Utilize text messaging to follow up with leads or send quick updates and reminders, ensuring timely and efficient communication.

Previous experience in a customer service or call centre role, preferably in a customer-facing environment

Excellent communication and interpersonal skills with a focus on empathy and problem-solving

Strong computer skills and proficiency in using relevant software and databases

Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs

A team-oriented attitude and a commitment to delivering exceptional customer service

What We Offer

At Talent Outsourcing Channel Solutions', we value our employees and strive to create a positive and supportive work environment. We offer a competitive salary, opportunities for career development, and a range of employee benefits, including:

Comprehensive medical and dental insurance

Generous paid time off and holiday leave

Opportunities for professional training and development

Collaborative and inclusive team culture

Flexible work arrangements to maintain a healthy work-life balance