Spanish Bilingual (Cebu Onsite)
OP360 (OfficePartners360)
Date: 2 weeks ago
City: Cebu City
Contract type: Contractor
Industry: Retail/E-Commerce
Work Setup: Onsite
Location: IT Park, Cebu City, Cebu
About The Role
We are seeking a Spanish Bilingual Customer Service Representative to join our growing team supporting a global retail and e-commerce brand. This role is ideal for someone who thrives in a fast-paced environment, values customer satisfaction, and is passionate about providing outstanding support in both English and Spanish.
Key Responsibilities
Work Setup: Onsite
Location: IT Park, Cebu City, Cebu
About The Role
We are seeking a Spanish Bilingual Customer Service Representative to join our growing team supporting a global retail and e-commerce brand. This role is ideal for someone who thrives in a fast-paced environment, values customer satisfaction, and is passionate about providing outstanding support in both English and Spanish.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone and email in both Spanish and English
- Assist customers with order inquiries, product information, returns, and general service concerns
- Accurately document customer interactions in internal systems
- Escalate issues when necessary, following proper procedures and protocols
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Maintain a high level of professionalism, empathy, and product knowledge at all times
- Fluent in Spanish and English (both verbal and written)
- At least 1 year of experience in a customer service role (BPO experience preferred)
- Strong communication, problem-solving, and active listening skills
- Ability to multitask and work under pressure in a dynamic environment
- Familiarity with e-commerce platforms or retail support is a plus
- Amenable to work on shifting schedules, including weekends and holidays, and work onsite
- Competitive salary and language premium
- Performance-based bonus
- HMO coverage and other benefits
- Career growth and training opportunities
- Supportive and inclusive work environment
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Engineer
Johndorf Ventures Corporation,
Cebu City
3 days ago
Manage and oversee engineering projects from inception to completion.Collaborate with cross-functional teams to define project requirements and objectives.Prepare project schedules, budgets, and resource allocation plans.Conduct site visits and inspections to ensure compliance with engineering standards.Identify risks and develop mitigation strategies to ensure project success.RequirementsEducational Qualifications: Bachelors degree in Engineering or a related fieldExperience Level: 3-5 years of relevant experienceSkills and...
Assistant Project Manager
NUSTAR Resort,
Cebu City
1 week ago
DepartmentProject ManagementEmployee TypeProbationaryJob Responsibilities Project Coordination & Management: Support the planning, scheduling, and execution of IT projects; lead assigned standard or small-to-medium scale projects from initiation to closure. Documentation & Reporting: Maintain accurate and organized project records, prepare regular status reports, and track deliverables against timelines. Resource & Vendor Coordination: Assign tasks for managed projects, monitor workloads, and liaise with...
Territorial Channel Development
GCash,
Cebu City
3 weeks ago
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!The Channel Development Manager for Online is responsible for driving and executing theonline strategy...
