Software Systems Specialist

The Sr. Enterprise Systems Specialist will play a crucial role in implementing and maintaining platform solutions for key Enterprise Systems, including but not limited to Active Directory, SailPoint and Appian. This role involves a combination of technical implementation, administrative support, process development, governance and user support to ensure the optimal performance and cost-efficiency of these platforms.

Platform Solutions Implementation

• Active Directory: Design, deploy, and manage Active Directory services to ensure secure and efficient user authentication and authorization across the enterprise.
• SailPoint: Deploy and manage SailPoint's identity governance solutions to enhance security and compliance by automating identity management and access controls.
• Appian: Implement and configure Appian's low-code automation platform to streamline business processes and improve workflow efficiency.

Administrative Support

• Perform routine administrative tasks to maintain the health and performance of the platforms.
• Monitor system performance, identify issues, and implement corrective actions to ensure optimal system functionality.
• Develop and maintain documentation for system configurations, processes, and procedures.

Process Development

• Develop and implement processes to ensure the continuous health and performance of the platforms.
• Identify opportunities for process improvements and implement initiatives to enhance system efficiency and reduce maintenance costs.
• Collaborate with cross-functional teams to align platform solutions with business needs and objectives.

Continuous Improvement

• Promote a culture of continuous improvement by identifying and implementing best practices for platform management.
• Evaluate new technologies and tools to enhance platform capabilities and reduce operational costs.
• Provide recommendations for system upgrades and enhancements based on industry trends and emerging technologies.

Governance

• Ensure security policies are enforced, implemented and up to date.
• Initiate activities designed to improve governance and compliance of Enterprise Systems.

User Support

• Provide level 1 and 2 support to address user queries and concerns related to the platforms.
• Troubleshoot and resolve technical issues in a timely manner to minimize disruption to business operations.
• Conduct user training and provide guidance on best practices for using the platforms effectively.

Technical Skills

• Key Technology Skills:
• Proficiency on Active Directory, SailPoint and Appian
• Knowledge of automating identity management and access controls to enhance security and compliance.
• Ability to streamline business processes and improve workflow efficiency.

• System Administration
• Strong skills in performing routine administrative tasks to maintain system health and performance.
• Ability to monitor system performance, identify issues, and implement corrective actions.

• Process Development
• Experience in developing and implementing processes to ensure continuous system health and performance.
• Ability to identify opportunities for process improvements and implement initiatives to enhance system efficiency.

Behavioral Skills

• Ability to functionally decompose complex problems into simple, straightforward solutions
• Have a complete understanding of the various application/ system interdependencies and limitations
• Ability to operate and innovate in a lean team with a fast-paced environment, balancing both strategic and tactical needs
• Detailed-oriented and the ability to spot and fix errors in complex code
• Analytical and critical problem-solving abilities
• Ability to perform tasks independently
• Good presentation and report writing skills

EXPECTED RESULTS

• Optimal System Performance: Ensure that Active Directory, Appian, and SailPoint platforms are operating at peak performance, with minimal downtime and maximum efficiency.
• Cost Efficiency: Implement continuous improvement initiatives to reduce the cost of maintaining the platforms while enhancing their capabilities.
• User Satisfaction: Provide timely and effective support to users, ensuring their queries and concerns are addressed promptly and satisfactorily.
• Process Improvement: Develop and implement processes that enhance system performance and align with business objectives.
• Documentation: Maintain comprehensive documentation for system configurations, processes, and procedures to support ongoing maintenance and future upgrades.

REQUIRED QUALIFICATIONS

• Education: Bachelor’s or Master’s degree in Computer Science or related field.
• Experience: 5+ years in software development focusing on system authentication and security processes; experience working on projects involving Enterprise Systems.
• Technical Skills: Proficiency in Active Directory, SailPoint and Appian.
• Adaptability: Ability to work effectively across various systems (new or legacy) while integrating them seamlessly into modern Enterprise platforms