Software QA Engineer

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT, NY.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

We are looking for … a Software QA Engineer... Reporting to the Director of QA, you will help to design, implement, support and enforce processes and policies that will help the organization deliver strategic QA goals enabling the Engineering, Product and CS to reach our business and our customers objectives. The Software QA Engineer on this team will be responsible for developing the testing strategy for our new software products while advocating for high quality standards across our entire process and product. The Software QA Engineer must become a subject matter expert on everything we build and test. The ideal candidate has a strong software development foundation, experience using reliable and scalable test frameworks, incredible attention to detail and a passion for the discipline of software validation.

You need to love wearing multiple hats, getting your hands dirty and power through crunch periods.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What You'll Be Doing:

• Support the QA group as a part of the Engineering organization.
• Review product requirements, specifications and technical design documents for an early flow and functionality flaw discovery.
• Execute regression and functional tests of our products with keeping quality in mind.
• Write and maintain product flow and feature documentation.
• Investigate the causes of non-conforming software and train users to implement solutions
• Support the QA team by participating in testing and verification of releases to production.
• Create and execute test plans and test cases, creating appropriate reports on results and delivering to appropriate departments.
• Collaborate with the engineers to ensure the software releases are bug-free, meet or exceed performance criteria and check all business goals.
• Effectively document testing phases, identifying and recording defects, bugs, errors, and other associated issues.
• Assist the team in troubleshooting issues that may arise during the testing phase, offering appropriate recommendations and implementations.
• Work with a support team to evaluate complex customer problems, identify root causes and derive resolutions.
• Track & improve QA metrics, like Stage & Production number of bugs, impact and more.
• Collaborate with the Director of QA for creating a high cadence, consistent, concise reporting flow
  
  
  

Who You Are:

• Strong background in Software Engineering and QA techniques, process and practices.
• Deep understanding of Agile QA methodologies and deliverables.
• Experience with testing large, complex client facing web applications and debugging, diagnosing, profiling, and troubleshooting complex issues using various debugging tools
• Hands-on experience with testing API. Experience with API testing tools such as Postman, Jmeter, SoapUI or similar.
• Experience with load and performance testing
• Experience with application management tools and log management tools Experience in writing test plans, test cases and test reports.
• Experience with MySQL
• Experience with UI and API test automation (CypressIO, Postman preferable)
• Atlassian Jira, Confluence, ServiceDesk, TestRail.
• Exceptional attention to detail and ability to identify, isolate and document defects
• Excellent analytical and problem-solving skills
• Must be detail-oriented and possess strong organizational, written, and verbal skills
• Great team player and able to work efficiently with minimal supervision
  
  
  

Work Perks Worth The Hype:

• Competitive compensation package
• HMO coverage for employee and one dependent
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
  
  
  

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash
• Free Parking