Software Developer
CSI Interfusion
Date: 19 hours ago
City: Quezon City
Contract type: Full time
CSI Interfusion is a global IT firm specializing Microsoft technologies. We are the leading provider of cloud and innovative digital services, and business solutions. At CSI, our vision is to be the leading digital innovator, creating great experiences, and delivering exceptional value to our clients and their customers. Our team of more than 60,000 professionals worldwide, we are your global IT sourcing supplier for Engineering, Customer Support, Business Processing and more.
The Role
Role
Qualification
The Role
Role
- Understand the complex platform business logic
- Analyze the error message/logs and diagnostic the issue
- Filter the noise alerts like flaky test/transient issue and take related action
- Analyze the volume and be able to fix the configuration issue
- Reroute the critical ICM tickets to FTE team in time
- Take action to deal with incoming tickets within SLA requirement
- Communicate effectively with clients on complex technical issues
- Effective, polished interaction with customer to gather information
- Push the issue forward to make it to be solved as soon as possible
- Track the issue until it solves
- Analyze/summarize the issue weekly
Qualification
- Proficient in Azure DevOps YAML pipeline, Docker, Kubernetes, Linux.
- Good with C#.
- Respond to deal with issues as part of a 24X5 on-call rotation.
- Leadership Role
- Great work environment
- Join a well known brand within IT Services
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