Software Configuration Management (SCM) Specialist
Accenture in the Philippines
Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to quality, accurately defining client issues, and leveraging your deep product knowledge to design effective resolutions. Your role will require collaboration with various teams to maintain high standards of service and support.
Roles & Responsibilities:
Expected to be an SME.
Collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Facilitate training sessions to enhance team knowledge and skills.
Monitor and evaluate team performance to ensure adherence to best practices.
Act as a point of contact for escalated issues, ensuring timely resolution.
Professional & Technical Skills:
Minimum 3 year(s) of experience is required.
Required Skill: Expert proficiency in Software Configuration Management (SCM).
Additional Good To Have Skills: Experience with Server Operating Systems x86, Workplace Technology Solutions.
Strong understanding of version control systems and their implementation.
Experience in automating software deployment processes.
Familiarity with configuration management tools and practices.
Ability to troubleshoot and resolve software configuration issues efficiently.
Additional Information:
The candidate should have minimum 3 years of experience in Software Configuration Management (SCM).
This position is based at our Manila office.
Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to quality, accurately defining client issues, and leveraging your deep product knowledge to design effective resolutions. Your role will require collaboration with various teams to maintain high standards of service and support.
Roles & Responsibilities:
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