Social Media Community Expert for Awesome CX by Transcom

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Social Media Community Expert for our Awesome CX by Transcom Davao site. We’re seeking a creative, strategic, and highly engaged Social Media Coordinator to join our growing team. This role is crucial in enhancing brand visibility, fostering community engagement, and supporting a comprehensive content strategy across multiple platforms. If you're passionate about social media, storytelling, and community building, we’d love to hear from you.

Join our Awesome CX by Transcom Family as Social Media Community Expert!

Responsibilities:

Community Engagement & Growth

● Actively engage with our social media community in real time across Instagram,

TikTok, and more.

● Respond to comments, DMs, and mentions in a timely, on-brand, and engaging

manner.

● Build relationships with customers, influencers, and brand fans to foster brand

love and loyalty.

● Identify and track user-generated content (UGC) for potential brand features.

● Proactively engage in relevant skincare, beauty, and lifestyle conversations

outside of our owned channels to introduce the brand to new audiences.

● Engage with like-minded brands, influencers, and trending topics to organically

increase brand visibility and potential new user acquisition.

● Partner with marketing teams to provide accurate and helpful skincare

responses.

● Escalate any community concerns or potential brand risks in a timely and

strategic manner.

● Ensure responses align with brand voice, tone, and values.

Real-Time Engagement & Trend Spotting

● Stay ahead of viral trends, pop culture, and beauty conversations to maximize

brand visibility.

● Monitor competitor conversations and industry buzz to identify engagement

opportunities.

● Provide real-time insights on what’s resonating with our audience and social

trends worth tapping into.

Content Calendar Support

● Collaborate with the social and brand teams to support the social content

calendar with timely ideas and community-driven moments.

● Assist in writing engaging, on-brand captions that align with our voice, product

messaging, and seasonal storytelling.

What we are looking for:

To be successful in this role you must have...

● 2-4 years of experience in social media, community management, or digital

marketing, ideally in beauty, skincare, or lifestyle brands.

● Deep knowledge of social media trends, beauty culture, and skincare

conversations.

● Strong copywriting and brand voice skills, with the ability to adapt tone based on

context.

● A pulse on TikTok, Instagram, and emerging platforms—you’re always in the

know.

● Ability to multitask and manage real-time interactions across multiple platforms.

● A data-driven mindset with the ability to track engagement trends and report on

community sentiment.

● Must be able to work US time zones, regardless of location.

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off-site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year-end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!