Service to Sales Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

HMO coverage for you and your family

Yearly Kick Off Parties with major giveaways (like the car in 2023)

Get recognized through our ‘Value Awards’

Grow your career - yes, we love to promote internally

Do meaningful work and collaborate with the best

900 promotions given each year

2,700+ leadership training courses

A Glimpse into Your New Role

Role

You are a Service to Sales Team Leader, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Ensure agents receive performance evaluations (PEAMs, scorecards, PAFs) and monitor adherence to policies (leave filings, overtime, attendance).
• Coordinate with internal teams and update the campaign tracker to meet campaign needs.
• Conduct regular performance reviews and coaching sessions for agents, including daily call listening and documentation.
• Roll out process updates, send daily reports, and handle client inquiries or escalations.
• Issue performance-related documents (DPFs, CAFs) and manage team incentives, schedules, and compliance with operational processes..
  
  

What You’ll Bring

• Minimum of 2 years of previous experience in a similar role
• Strong understanding of staff relations and training demand
• Excellent data analysis skills
• Knowledge of industry sales techniques and processes
• Ability to communicate with internal and external team members
• Strong communication skills, both written and verbal
• Good interpersonal skills with the ability to build strong relationships
• Good listening skills, with high levels of attention to detail
• Strong working knowledge of Microsoft office platforms
• Ability to multi-task and prioritize own workload
  
  

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.
  
  

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!