Service Technician - Field

Job Description:

• Carry out daily jobs as assigned by Service Manager/Service Supervisor
• Attend to customers’ problem regarding PSD products and perform necessary repairs.
• Apply and maintain all applicable safety standards at work.
• Follow instructions given in scope of works in service job/quotations.
• Implement correct working method, use the correct tool, and obey safety rules.
• Write reports on jobs done on the service Job Order form, recommend, and follow up actions including the needed spare parts, if necessary.
• Explain to customer if any follow up or repair job needs to be done.
• Feedback to onsite Service Supervisor on required follow-up actions.
• Maintain satisfactory cleanliness at equipment and surrounding area after service job is done.
• Ensure proper usage and maintenance of all workshop equipment and/or tools.
• Maintain service vehicle and upkeep workshop area.
• Record time spent in field and workshop activities.
• Any other tasks that maybe assigned from time to time.
• Participate in the maintenance and continuous improvement of our Triple Certification Systems:
• Health and Safety of all employees, customers, and contractors as your first priority per ISO 45001:2018 and RA 11058
• Reducing our impact upon the Environment with ISO 14001:2015
• Consistency in Quality service delivery using ISO 9001:2015
  
  

OTHER DUTIES AND RESPONSIBILITIES:

• Abide by and perform to the best of your abilities all functions, duties and responsibilities to be assigned by the Company in due course;
• Comply with the orders and instructions given from time to time by the Company through its authorized representatives;
• Perform any other administrative or non-administrative duties as assigned by any representative of the Company from time to time either through direct written order or by oral assignment.
  
  

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.