Service Scheduler/Dispatcher | Hybrid - Angeles City | Night Shift

The Service Scheduler is responsible in ensuring the smooth operation of field service activities by managing technician schedules, coordinating customer appointments, and supporting project timelines. This individual serves as a key liaison between customers, technicians, and internal teams to facilitate efficient service delivery.

Benefits

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Work from home

Schedule

• 8-hour shift
• Monday to Friday
• Night shift

Supplemental Pay

• 13th month salary
• Anniversary bonus

Responsibilities

• Schedule and coordinate site visits, installations, inspections, and service calls
• Manage technician calendars to ensure efficient routing and workload balance
• Communicate daily with customers regarding appointment times, updates, or reschedules
• Collaborate with internal teams to ensure all scheduling requirements are met
• Update project timelines and status reports in scheduling systems
• Anticipate and resolve conflicts or delays in scheduling
• Maintain accurate documentation of all appointments and interactions
• Deliver top-notch customer service via phone, email, and in-person communication

Required Qualifications

• Proficient in scheduling tools, spreadsheets, and office software (e.g., Google Workspace or Microsoft Office)
• Minimum of one (1) year of experience in scheduling, dispatching, or administrative coordination
• Effective organizational and time-management skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Clear and coherent in both written and verbal communication skills.