Service Request Management Analyst
GHD
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Job Description
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day
That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.
Who are we looking for?
We're looking for a Service Request Management Analyst to join our IS team. This role will be an integral part of the global Products and Platforms team for the GHD Digital business. Work with an energetic and high performing team, this position offers a variety of tasks and will see you involved in:
This job offer is based in Makati City or Cebu City.
Interested? Apply now.
Applicants must be a Filipino citizen or have the right to work in the Philippines.
About Us
Come together and make a meaningful impact.
We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.
Let's drive real change.
Our Pledge to You
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.
That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.
See where your commitment could take you.
That’s the #PowerOfCommitment
Who We Are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day
That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.
Who are we looking for?
We're looking for a Service Request Management Analyst to join our IS team. This role will be an integral part of the global Products and Platforms team for the GHD Digital business. Work with an energetic and high performing team, this position offers a variety of tasks and will see you involved in:
- Process all service requests and ensure IS operating standard processes and procedures are followed accurately and efficiently.
- Ensure that all service requests logged are tagged, tracked, and resolved at the earliest to minimize downtime.
- Fulfill service requests through the proper approval process and ensure all service requests are resolved within the agreed SLA. Maintain a high level of client satisfaction when handling service requests.
- Escalate and coordinate outstanding service requests that require elevated access to relevant IS teams (Platform Systems, EUC Enterprise Messaging, IS SDG, etc.).
- Proactively work with the team to identify improvements to existing processes or new processes the team can standardize.
- Actively monitor and manage the SRM queue for service requests and account-related issues within their allocated shift.
- Willingness to work flexible work hours.
- At least Bachelor's Degree holder (Computer Science/Information Technology or equivalent)
- Customer service background/experience is an advantage but not required
- Fresh graduates of computer-related courses are welcome to apply
This job offer is based in Makati City or Cebu City.
Interested? Apply now.
Applicants must be a Filipino citizen or have the right to work in the Philippines.
About Us
Come together and make a meaningful impact.
We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.
Let's drive real change.
Our Pledge to You
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.
That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.
See where your commitment could take you.
That’s the #PowerOfCommitment
Who We Are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
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