SERVICE OFFICER
Bank of the Philippine Islands (BPI)
Date: 1 week ago
City: Manila
Contract type: Full time
The Elite Client Servicing Officer is primarily responsible in providing premier Cash Management and Trade after sales servicing / active contact management for high value corporate customers to strengthen customer relationship; to deepen trust and loyalty; and to get valuable insights for business growth.
Duties And Responsibilities
Duties And Responsibilities
- Proactively monitors and handholds customer transactions until completion
- Manages customer inquiries, requests and complaints accurately and efficiently within prescribed TAT which includes coordination with different units to resolve escalated concerns.
- Handles maintenance requests and fulfills transactions in accordance with client instructions.
- Identifies, recommends and implements process changes to improve service delivery.
- Mentors and develops direct reports
- Handles admin tasks and special projects.
- Performs other tasks assigned.
- Bachelor's degree in finance, business, or management
- 1-3 years work experience in client services
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