Service Manager

Job Summary

We are seeking a highly experienced and results-driven Service Manager to lead and oversee the day-to-day operations of our service department. The ideal candidate will ensure efficient implementation of standard operating procedures, provide outstanding customer service, and continuously improve service performance. This role demands strong leadership, technical expertise in automotive services, and a proactive approach to problem-solving and team development.

Key Responsibilities

• Ensure full compliance with the Service Flowchart, Operations Manual, Procedures, and Company Policies across the service department.
• Lead by example in upholding company values, policies, and professional standards while supervising office staff, frontliners, and workshop personnel.
• Represent the company in addressing customer issues, concerns, and complaints, providing timely and effective resolutions.
• Conduct regular staff reviews to identify training needs, drive development, and maintain open communication.
• Monitor and report on operational performance, including departmental audits, security measures, and budget adherence.
• Recommend and implement process improvements based on operational findings, customer feedback, and audits.
• Ensure accurate and timely job billing, collection of receivables, and identification of recurring operational issues.
• Support revenue growth through upselling of services, labor, and parts while fostering a strong customer service culture.
  
  

Qualifications

• Bachelor’s degree in Engineering (Mechanical, Electrical, ECE) or Business Management-related fields.
• Minimum of 3 years’ supervisory or managerial experience in an automotive dealership service department.
• Strong technical knowledge of automotive repair, diagnostics, and service operations.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) with experience in performance reporting and business presentations.
• Excellent verbal and written communication skills; highly analytical and detail-oriented.
• Proven leadership and team management skills with the ability to drive performance and uphold company standards.
• Self-motivated, resourceful, and committed to continuous improvement.
• Ability to enforce company policies and apply sanctions in accordance with the Company Handbook.