Service Desk Technician (Remote)

Snapscale


Date: 2 weeks ago
City: Davao
Contract type: Full time
We are seeking an experienced Service Desk Technician to join our dynamic team. The ideal candidate will have a strong background in a Managed Service Provider or Help Desk environment and possess comprehensive knowledge of Office 365, Microsoft Windows, and server management. If you are detail-oriented, self-driven, and enjoy providing excellent support while having fun, we want to hear from you!

Key Responsibilities:

  • Set up and configure new PCs, ensuring all documentation is accurate and complete.
  • Provide over-the-phone help desk support to clients, addressing issues and resolving problems efficiently.
  • Manage Office 365 environments, including user management and permissions.
  • Utilize Connectwise Manage and remote software to assist clients and track support tickets.
  • Troubleshoot hardware issues, including memory and hard drive replacements.
  • Conduct virus removal and remediation for affected systems.
  • Manage users and permissions on servers (Windows Server 2012 and up).
  • Maintain and manage Microsoft Office applications (2016, 2019, Office 365).
  • Assist with the management of Office 365 SharePoint.
  • Support basic networking tasks related to WAN/LAN, IP, and DHCP.
  • Perform basic firewall management and troubleshooting.

Perks:

  • Health Maintenance Organization (HMO)
  • Government-mandated benefits
  • Highly-competitive compensation package
  • Internet allowance
  • Opportunities for career growth and development
  • Fun and healthy working environment

Requirements:

  • Minimum 5+ years of experience in a Managed Service Provider or Help Desk environment.
  • Proficient in managing Office 365, including user management and basic Intune.
  • Strong knowledge of Microsoft Windows 10 and 11.
  • Experience with Microsoft Office 2016, 2019, and Office 365.
  • Familiarity with server management (Windows Server 2012 and up).
  • Solid understanding of standard PC troubleshooting and hardware repairs.
  • Proven experience in virus removal and system remediation.
  • Knowledge of networking concepts including WAN/LAN, IP, and DHCP.
  • Basic understanding of firewall management.

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