Service Desk Technician

Overview

• This position is physically located in the Philippines in support of LOGCAP***
  
  

Under the supervision of the Facilities Maintenance Operations Supervisor, the Service Desk Technician is responsible for providing customer service support to tenant units and personnel by obtaining, inputting, analyzing, and verifying the accuracy of work order information in a timely manner. The Service Desk Technician is responsible for populating USG Automated Information Systems as required or IBM Maximo system. The Service Desk Technician position reports to the Facilities Maintenance Operations Supervisor for the execution of the day-to-day operation of the Consolidated Service Center.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Deliver excellent customer service by addressing Customer questions and requests in a tactful manner via telephone, email and face-to-face interaction.
• Provides timely input and assignment of work orders in Maximo for distribution to functional departments for action.
• Maintains a log of all Service Orders to track compliance with PWS guidelines for response and completion times.
• Provide accurate, valid and complete information for all Work Order Requests
• Ability to multi-task and prioritize and manage time effectively.
• Performs other duties as assigned.
  
  

Qualifications

• Minimum Qualifications: One-year related experience may be substituted for one year of education, if degree is required.
• High School Diploma or equivalent required
• A valid Driver’s License is required for all Labor Categories in the Philippines.
• Experience:
• Minimum 3 years’ experience using Maximo for the creation and tracking of service / work orders.
• OCN/LN Qualifications & Experience:
• High school education or equivalent
• Minimum 3 years’ experience using Maximo for the creation and tracking of service / work orders.
• Skills:
• Excellent written and verbal communication skills
• Strong organizational skills and ability to prioritize workload
• Ability to provide great customer service under stressful conditions
• Advanced knowledge of Maximo and Microsoft Office 2013/2016 Suite
• Working Environment:
• The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• Physical Requirements:
• Must be able to lift/push/pull 25 lbs.; Work will require walking up and down stairs, prolonged standing, prolonged sitting.
• Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
• Must comply with all Fire and Safety Regulations and post policies.
  

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.