Service Desk Technician
HireArchi, an Agilitec Company
Date: 7 hours ago
City: Remote
Contract type: Full time
Remote
Employer: MSP company based in USA
Remote Work Setup
Working Schedule: Monday-Friday, 8:00AM - 5:00PM Pacific Standard Time
Primary Responsibilities:
First and foremost, maintain good client relations. Our employees are our most valuable resource, our clients are a close second.
Remote Work Setup
Working Schedule: Monday-Friday, 8:00AM - 5:00PM Pacific Standard Time
Primary Responsibilities:
First and foremost, maintain good client relations. Our employees are our most valuable resource, our clients are a close second.
- Work on 1st level technical support tickets (remote and onsite)
- Maintain network and server infrastructures across multiple companies
- Assist with the implementations of various projects (Servers,Virtualization, Disaster Recovery)
- Invest in personal technical education (this is important. We want you to always be growing and will provide time and resources to do so
- 0-2 years experience in Small Business IT systems (10-200 computers). Working experience in IT consulting or MSP is a plus.
- Must be able to touch type at 40 words per minute or better.
- Excellent customer service skills: communication skills (both verbal and written), patience and enjoyment in interacting with end users is a MUST!
- Excellent attention to details: punctuality, scheduling, documentation, record keeping, etc.
- Use good judgment to effectively prioritize work.
- Ability to work on multiple projects concurrently while focusing on high-priority tasks
- Due to rapid company growth, tech must be able to keep a level head in an often-fast paced environment.
- Absolutely MUST be willing to joke around and have FUN with their team!
- Knowledge/experience of Active Directory is helpful. Some familiarity with setting up domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, login scripts is helpful.
- Knowledge/experience with Hosted Exchange.
- Knowledge/experience of backup systems.
- Knowledge/experience of firewall systems. Cisco, and Fortinet experience is a plus.
- Knowledge/experience supporting Windows 10.
- Knowledge/experience with virtualization is important.
- If you have worked for an IT firm, MSP, and have familiarity with Managed Services this is a huge plus.
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