Service Desk Specialist

Dynata


Date: 8 hours ago
City: Cebu City
Contract type: Full time
Responsibilities

  • Resolve computer, networking, printing, hardware and software related issues through indepth troubleshooting and technical assistance. Log and track requests using Service
  • Desk software in order to maintain history and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
  • Install, document, take inventory, maintain, and troubleshoot all information technology assets.
  • Create and delete user accounts, enforce security and compliance rules to employees and nonemployees regarding passwords and access to computer systems.
  • Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.
  • Has consistently met SLA's YOY

Experience

  • 1-3 years of experience

Knowledge & Skill

  • Good knowledge of all front line systems employees use and have the ability to support.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Software Developer -Automation (Operations)

JPMorganChase, Cebu City
6 hours ago
Job DescriptionUnleash your potential and shape your future in a role that transforms raw data into innovative solutions. Be at the forefront, collaborate with stakeholders, and excel in both traditional and low-code environments to enhance operational efficiency.Job SummaryAs an Operations Automation Associate in Commercial & Investment Bank, you conduct intermediate intelligent automation and business analysis to gather requirements from the...

Data Business Analyst

Momentive Software, Cebu City
2 days ago
Job DescriptionWe are seeking a technically-adept Data Business Analyst to join our team. Our team implements and supports the Nucleus product, the first data analytics platform built specifically for associations and nonprofits. As a Data Business Analyst, you’ll work closely with both our clients and our internal team to bridge the gap between technical and non-technical project needs, scoping, and...

SAS L1 Support

NCR Voyix, Cebu City
3 days ago
About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful...