Service Desk Representative

Requisition Number: 99167

Service Desk Representative

Location: This is a hybrid opportunity and our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.

Now is the time to bring your expertise to Service Desk Representative role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Service Desk Representative with Insight, you are responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization.

What To Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
  
  

Leadership: The Supervisor for this role is Cameron Bisaha, Supv Service Desk. Cameron is based in US and leads eighteen Service Desks Representatives.

As a Service Desk Representative, You Will Get To

• Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases
• Instruct end-users in the appropriate use of equipment, software, and/or reference materials.
• Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
• Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
  
  

We Are Looking For a Service Desk Representative With

• Bachelor’s degree holder.
• 6 months – 1-year technical helpdesk experience in a corporate environment
• Good verbal and written English communication skills.
• Experience with Ticketing and Monitoring tools, preferably ServiceNow.
• Flexibility with work schedule.
  
  

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022 and 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally
  
  

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.