Service Desk Associate | Open for Fresh Graduates
Trends Group Inc.
Date: 2 days ago
City: Manila
Contract type: Full time
I. PURPOSE
The 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update and
responsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support
services and meeting SLAs.
Ii. Duties And Responsibilities
Iii. Qualifications
The 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update and
responsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support
services and meeting SLAs.
Ii. Duties And Responsibilities
- Responsible and Accountable for Incident and Service Request ticket creation
- Expected to keep an accurate and up-to-date log of each incident that is reported, including the
- Coordinate with necessary resources to drive closure of tickets
- Coordinates with the needed resources to ensure customer requirements are met.
- Escalation Management: Incident must be addressed at the right level
- Ticket Management: Incident and Service Request
- Ticket Monitoring: Change and Problem
- Perform other tasks and responsibilities that may be assigned by the Customer Care Group Head from
Iii. Qualifications
- Minimum Education
- Bachelor’s degree in computer science or technology-related field
- Minimum Experience/Training
- Fresh graduate or minimum 2 years’ experience in service operations.
- Willing to work in a highly collaborative environment.
- Amenable to work on Shifting Schedule; 24x7 (even on weekends, if required on schedule
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