Service Desk Analyst (L2) (AU IT Managed Services, Office-Based)
ConnectOS
Date: 1 week ago
City: Mandaluyong City
Contract type: Full time
Description
Salary: P85,000 to P105,000 (Monthly Package)
Schedule: Shifting (12-hour morning shift, 7:00 AM – 07:00 PM AEST)
What are we looking for?
Skills Required
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Started in 2012, Our client is a complete technology solution provider. They are 100% committed to making sure business owners have the most reliable and professional IT service in Melbourne. Their team of talented IT professionals can solve your IT nightmares once and for all.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Salary: P85,000 to P105,000 (Monthly Package)
Schedule: Shifting (12-hour morning shift, 7:00 AM – 07:00 PM AEST)
What are we looking for?
Skills Required
- Minimum Certificate 3 in IT and five years of industry (MSP) IT experience in this or a similar role.
- An understanding of maintaining computer hardware & associated network equipment.
- Knowledge of application support, including operating systems, anti-virus, and spam & email.
- Microsoft 365 troubleshooting and administration.
- Exposure in ticketing and documentation tools.
- Experience in Datto Suite.
- Experience using Autotask Ticketing tool.
- Experience using IT Glue or other documentation tool.
- Investigate client IT issues allocated to the Support Queue and take appropriate action to remediate them.
- Escalations are handled according to published SLAs and are handled to completion 100% of the time.
- Ability to research, understand and implement technical documentation and procedures to provide computer support at an advanced level
- Ability to effectively plan, organize and manage own time to achieve targets and meet deadlines.
- Ability to liaise and seek advice from senior staff or management where necessary and to be self-motivated, work with minimal supervision, and be part of a team.
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Started in 2012, Our client is a complete technology solution provider. They are 100% committed to making sure business owners have the most reliable and professional IT service in Melbourne. Their team of talented IT professionals can solve your IT nightmares once and for all.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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