SERVICE DESK ANALYST

Stantec


Date: 3 weeks ago
City: Makati City
Contract type: Full time
Job Description

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 31,000 employees in over 450 offices worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Our Information Technology team is currently seeking to fill full-time Tier 1 Service Desk Analyst positions whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, or self-service ticketing tool. The location of the position is in Manila, Philippines.

Your Key Responsibilities

  • Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.
  • Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.
  • Provide strong customer service when responding to requests.
  • Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.

Job Requirements

  • Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.
  • Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
  • The successful candidate should possess the ability to work in a fast paced, multitasking environment.
  • A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
  • Working knowledge of active directory and ITIL processes will also be key to your success.
  • Preference will be given to candidates that have related experience with Oracle EBS.
  • Strong customer service focus.
  • Willingness to work the night shift.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Underwriter

Security Bank Corporation, Makati City
19 hours ago
The RoleAs an Underwriter, you are responsible for evaluating current credit data/information of borrowers to determine their eligibility/ qualification according to set standards or credit parameters and the degree of risk involved in extending credit or lending money. You are also responsible to recommends for approval or approving qualified loan applications.How you'll contributeAdheres to the bank policies/procedures/standards, the bank’s organizational...

Operations Analyst

Be One of Us - Cooee Inc, Makati City
3 days ago
Fulltime | DAYSHIFT | Iloilo (Onsite) | Makati (Hybrid) | Can start ASAPWhy CooeeBecause we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we...

Operations Officer (Lease Management)

Security Bank Corporation, Makati City
1 week ago
About The RoleAs an Operations Officer, you will handle Branch and Tenants renewal of contracts from negotiation of new leases for bank owned premises down to documentation. Additional tasks may include processing of payments for rental, utilities, etc. for branches as well as negotiation on leased branches. You will also coordinate all concerns on premise for both internal and external...