SERVICE DESK ANALYST

Job Description

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 31,000 employees in over 450 offices worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Our Information Technology team is currently seeking to fill full-time Tier 1 Service Desk Analyst positions whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, or self-service ticketing tool. The location of the position is in Manila, Philippines.

Your Key Responsibilities

• Working in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.
• Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.
• Provide strong customer service when responding to requests.
• Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.
  
  

Job Requirements

• Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.
• Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
• The successful candidate should possess the ability to work in a fast paced, multitasking environment.
• A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
• Working knowledge of active directory and ITIL processes will also be key to your success.
• Preference will be given to candidates that have related experience with Oracle EBS.
• Strong customer service focus.
• Willingness to work the night shift.