Service Delivery Coordinator (AU IT Services, Hybrid)

Description

Description

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required

• Demonstrated proficiency in IT.
• Familiarity with ticketing or service management systems (e.g., ServiceNow, Zendesk, Jira).
• Proven experience in a service coordination, helpdesk, or operations support role.
• Detail-oriented with a strong focus on process compliance and data accuracy.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Understanding of SLAs, KPIs, and service delivery standards.
  
  

Nice To Have

• Proven track record in the delivery of high quality customer service
• Understanding of printing systems
• Previous experience working with printing devices and/or device knowledge
• Familiarity with ITIL standards a plus
• Experience using ServiceNow platform
  
  

What will you do?

• Receive, log, and manage service requests through the ticketing system (e.g., ServiceNow, Zendesk, Jira, etc.).
• Serve as a central point of communication between customers and internal service teams.
• Ensure all tickets are accurately categorized, prioritized, and assigned in accordance with SLA guidelines.
• Identify recurring issues and escalate potential problem areas to management.
• Monitor ticket progress and follow up with relevant stakeholders to ensure timely resolution.
• Maintain and update process documentation related to service intake and delivery.
  
  

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.