Service Coordinator- Task Management

Canon Australia


Date: 2 days ago
City: Taguig
Contract type: Full time
Essential duties

Financial / Commercial

  • The correct use and protection of Canon assets.

Customer

  • Ensure prompt action is taken to address escalations.
  • Provide customers with revised ETA, as required.
  • Identify issues and provide solutions/strategies when customer SLAs cannot be met.
  • Take initiative to pro-actively prevent customer dissatisfaction.
  • All parts requests are processed accurately and in a timely manner.
  • Ensure all urgent parts are ordered immediately to enable prompt delivery.

Process

  • Follow all scheduling processes and procedures
  • Provide feedback and input to Team Leader/Supervisor regarding scheduling processes and procedures.
  • Provide feedback to Team Leader/Supervisor regarding Technical Consultant training and performance.
  • Provide feedback to Team Leader/Supervisor regarding user and system related issues in CDSS.
  • Follow up on “Last Resort” process to ensure that parts are delivered as required.
  • Assist with the identification and supply of required part numbers to Technical Consultants.

Qualifications And Experience

  • Bachelor’s Degree Holder of any course
  • At least 2 years related working experience in Customer Service role with exposure preferred but not required.

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