Service Consultant

At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What will your normal day look like:

The Service Consultant plays an integral role in executing TSA's purpose. The Service Consultant will deliver exceptional customer service while ensuring operational excellence and adherence to company policies and guidelines. This role requires a proactive approach to customer queries, case management, and relationship building with both internal and external stakeholders.

The Service Consultant will act as a positive ambassador for the company, upholding the highest standards of customer experience, productivity, compliance, and teamwork.

What you'll do:

Knowledge, Skills and Experience

Essential

• Resilience
• Communication skills
• Problem solving ability
• Empathy for others
• Influence & persuasiveness
• Time management
• Teamwork
• Initiative
• Planning and organising skills
• Self-management
• Openness and willingness to learning and continuous development
• Technology literate

Desirable

• Must have at least 6 months of Customer Service experience and Chat support correspondence in a Contact Centre/BPO environment.

• Preferably with Travel and Airline Experience

• Global Distribution System (GDS) reservation software experience is desirable

Want to know more? Check out our social media pages:

Website: https://tsagroup.com.au/
Instagram: tsa_group_
LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].