Service Associate

RCBC


Date: 2 weeks ago
City: Lapu-Lapu City
Contract type: Full time
Job Summary

  • Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

  • Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
  • Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
  • Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

  • Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
  • Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
  • Willing to render overtime as needed
  • Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
  • Acts with sense of urgency and service oriented

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

AML Enhanced Due Diligence Analyst (Cebu)

Manulife, Lapu-Lapu City
1 day ago
We’re looking for an AML Enhanced Due Diligence Analyst to join our Integrated Compliance Services team at MBPS. In this role, you are responsible in conducting enhanced due diligence investigations consistent with the Company AML policy and EDD procedures. Prepare and complete the EDD template for business unit review, including accurate narratives that will help the business make risk-based decisions...

Engineer I

Ultra Clean Technology, Lapu-Lapu City
2 days ago
Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee...

Test Engineer - Debug and Efficiency Improvement Focus : GCS : CSO , Philippines: Cebu

Teradyne, Lapu-Lapu City
2 weeks ago
Our PurposeTERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us...