Service Associate

RCBC


Date: 10 hours ago
City: Bacolod City
Contract type: Full time
Job Summary

  • Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

  • Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
  • Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
  • Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

  • Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
  • Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
  • Willing to render overtime as needed
  • Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
  • Acts with sense of urgency and service oriented

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Social Media Manager (Full-Time)

AS & Co, Bacolod City
4 days ago
About the RoleWe are building a multi-channel content engine across a fast-growing bootcamp brand (primary) and the founder’s personal brand (secondary). Both have aggressive growth goals. We need a Social Media Manager who is:Systems-driven — you build processes, not chaos. Everything has a workflow, a structure, a metric.Modern AI-native — fluent in the latest AI tools for editing, design, analytics, and...

Shopify/ E-Commerce Assistant

TalentPop App, Bacolod City
1 week ago
Join TalentPop App as a Shopify / E-Commerce Assistant (Remote)Are you someone who thrives in the world of e-commerce and enjoys keeping operations smooth and organized? TalentPop App is on the lookout for a detail-oriented and driven individual to support our Shopify storefront. From keeping product listings polished to ensuring inventory flows without a hitch, you'll play a key role...

Store Supervisor/ Assistant Supervisor (Ayala Capitol Bacolod)

MR DIY Philippines, Bacolod City
2 weeks ago
About the job Store Supervisor/ Assistant Supervisor (Ayala Capitol Bacolod)Qualifications Candidate must possess Bachelor's/College Degree in any field. Required language(s): Filipino, English 5 Year(s) of working experience in Retail Industry. Required Skill(s): Excellent Organizational Skills, Leadership and Communications Skills, People Management Skills, Coaching Skills, Merchandising Skills Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Sales - Retail/General or equivalent....